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Frequent Asked Questions


Questions

  1. How can you provide silica gel products with so low and competitive prices?
  2. What payment types and currencies do you accept?
  3. How to place an order?
  4. What countries do you export to?
  5. Do you have minimum order requirement?
  6. How long does it take to fulfill my order?
  7. Can you send me some free product samples?
  8. Can you do drop shipping?
  9. Do you do customs clearance?
  10. Do you know how much import tax we have to pay?
  11. Can I come to visit your factory?
  12. What languages can you speak?
  13. Do you have downloadable product catalog?

Answers

  1. How can you provide silica gel products with so low and competitive prices?
    Unlike most trading companies which do not have their own factories and only act as middlemen, China Silica Gel Co. owns high capacity production factory - with over hundred of skilled workers and high-technology production lines, we can provide our customers with high quality silica gel products at prices that are far below our peers'.

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  2. What payment types and currencies do you accept?
    We accept the following payments:
    • Wire transfer
    • Western Union
    • Paypal (or credit cards through Paypal)
    • Cash
    We accept US Dollar, Euro, or Chinese Yuan (renminbi). All prices are based on US Dollar.

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  3. How to place an order?
    Here is the procedure to place an order:
    1. Submit your order information which includes the product(s) that you want, the quantity, package size, your shipping address, the shipping method ( express, air freight, or by sea) etc. in one of the following three ways to us:
      • Email to: sales@china-silicagel.com, or
      • Fax to: +86-532-8493-0696 , or
      • Call: + 86-532-8573-0032
    2. Once we receive your order, we will give you a price quote which includes the product cost, handling and shipping cost (FOB Qingdao) to you.
    3. If you agree on the price, we will send an invoice for the 50% advance payment.
    4. After we receive your advance payment, we will start to prepare your order.
    5. Once your order is ready for shipping, we will send you another invoice which includes the rest of 50% payment.
    6. After you make the payment, we will ship your order and send the required documents (in case you need the document to customer clearance) to you.

    Note: Your order will only be shipped after we clear your payement.

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  4. What countries do you export to?
    100% percent of our products are exported to oversea market. Our company has established good reputation for manufacturing high quality of silica gel products exported globally to all continents including Europe, Asia, North American, South America, Africa, and Australia.

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  5. Do you have minimum order requirement?
    We are a manufacturer and we mainly do wholesaling - the minimum order amount is USD $1000.

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  6. How long does it take to fulfill my order?
    That depends on the product type and quantity you plan to order. For some hot products for which we keep certain amount of inventory, your order can be fulfilled in a few days. For products with no inventory, the time needed to produce them may vary, for example, usually for X metric tons of product Y, we can produce them in about Z days. Buy usually your order can be fulfilled in MM days. Once we receive your order, we will give you an estimated finish time.

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  7. Can you send us some free product samples?
    Of course, please just let us know what product sample(s) do you want, your shipping address, and your phone number. We will send you the free samples free with Express Mail - you probably will get them in about one week. We will cover the shipping cost and you do not need to pay anything.

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  8. Do you do customs clearance?
    Normally, the shipper will help you to arrange customs clearance. In some cases, it may need your assistance especially by air freight or sea delivery.

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  9. Do you know how much import tax we have to pay?
    You'd better consult with your local customs, since different countries have different rules.

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  10. Can I come to visit your factory?
    Of course, you are welcome to visit our factory if you want to see our products personally before you make order. We are based in beautiful port city of Qingdao, of eastern Shangdong Province, P. R. of China:

    Our address is:
    China Silica Gel Co., Ltd.
    No.6 Zhaogang One Road
    Liuting, Chengyang District
    Qingdao, Shangdong 266108
    P.R. China

     Our factory is very close to Qingdao Liuting International Airport. Please let us know in advance the exact time that you will come and your flight number so that we can arrange somebody to pick you up at airport.

    If you are coming from downtown of Qingdao, here is the driving direction: Bla Bla Bla...

    Qingdao is hailed as one of the most beautiful coastal city in China. Each year she attracts large number of tourists. Please do not forget to enjoy the beauties of Qingdao during your visit to us.

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  11. What languages can you speak?
    English and Mandarin Chinese are our official languages.

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  12. Do you have downloadable product catalog?
    Our product catalog in pdf format can be downloaded here >> .

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China Silica Gel Co., Ltd     ©2010     All Rights Reserved       About Us | Contact Us
Phone: 86-532-8573-0032         Email: sales@china-silicagel.com
Lu ICP No. 05025328