Frequent Asked Questions

1. How can you provide silica gel products with so low and competitive prices?
   
2. What payment types and currencies do you accept?
   
3. How to place an order?
   
4. What countries do you export to?
   
5. Do you have minimum order requirement?
6. How long does it take to fulfill my order?
   
7. Where Can I find shipping rate and delivery time information?
   
8. Can you send me some free product samples?
9. Do you offer drop-shipping services?
10. Do you do customs clearance?
    
11. Do you know how much import tax we have to pay?
    
12. Can I come to visit your factory?
    
13. What languages can you speak?

Answers

1. How can you provide silica gel products with so low and competitive prices?
   Unlike most trading companies which do not have their own factories and only act as middlemen, China Silica Gel Co. owns high capacity production factory - with over hundred of skilled workers and high-technology production lines, we can provide our customers with high quality silica gel products at prices that are far below our peers'.
   
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2. What payment types and currencies do you accept?
   We accept the following payments:
   • Wire transfer
   • Immediate L/C
   • D/P at sight
   We accept US Dollar, Euro, or Chinese Yuan (Renminbi).
   
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3. How to place an order?
   Here is the procedure to place an order:
   1. Submit your order information which includes the product(s) that you want, the quantity, package size, your shipping address, the shipping method ( express, air freight, or by sea) etc. in one of the following three ways to us:
      • Email to: sales@china-silicagel.com, or
      • Fax to: +86-532-8493-0696 , or
      • Call: + 86-532-8573-0032
   2. Once we receive your order, we will give you a price quote which includes the product cost, handling and shipping cost (FOB Qingdao) to you.
   3. If you agree on the price, we will send an invoice for the 50% advance payment.
   4. After we receive your advance payment, we will start to prepare your order.
   5. Once your order is ready for shipping, we will send you another invoice which includes the rest of 50% payment.
   6. After you make the payment, we will ship your order and send the required documents (in case you need the document to customer clearance) to you.
   
   Note: Your order will only be shipped after we clear your payement.
   
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4. What countries do you export to?
   100% percent of our products are exported to oversea market. Our company has established good reputation for manufacturing high quality of silica gel products exported globally to all continents including Europe, Asia, North American, South America, Africa, and Australia.
   
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5. Do you have minimum order requirement?
   We are a manufacturer and we mainly do wholesaling - the minimum order is one 20-foot container, which can holds about 10 to 16 metric tons of product.
   
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6. How long does it take to fulfill my order?
   That depends on the product type and quantity you plan to order. For some hot products for which we keep certain amount of inventory, your order can be fulfilled in a few days. For products with no inventory, the time needed to produce them may vary, for example, usually for 16 metric tons of TS6 silica gel irregular granules, we can finish and ship them in about two weeks, but for 22 metric tons of silica gel cat litter, we can finish them in only one week. Usually your order can be fulfilled in 20 days. Once we receive your order, we will give you an estimated finish time.
   
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7. Where Can I find shipping rate and delivery time information?
   You can search and find the shipping rate and delivery time information here >>
   
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8. Can you send us some free product samples?
   Of course, please just let us know what product sample(s) do you want, your shipping address, and your phone number. We will send you the free samples free with Express Mail - you probably will get them in about one week. We will cover the shipping cost and you do not need to pay anything.
   
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9. Do you offer drop-shipping services?
   Yes, we do drop shipping and can ship the products directly to your customers.
   
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10. Do you do customs clearance?
    Normally, the shipper will help you to arrange customs clearance. In some cases, it may need your assistance especially by air freight or sea delivery.
    
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11. Do you know how much import tax we have to pay?
    You'd better consult with your local customs, since different countries have different rules.
    
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12. Can I come to visit your factory?
    Of course, you are welcome to visit our factory if you want to see our products personally before you make order. We are based in beautiful port city of Qingdao, of eastern Shangdong Province, P. R. of China:
    

    Our address is:
    China Silica Gel Co., Ltd.
    No.6 Zhaogang One Road
    Liuting, Chengyang District
    Qingdao, Shangdong 266108
    P.R. China
    
    Our factory is very close to Qingdao Liuting International Airport. Please let us know in advance your flight number and arrvial time so we can arrange somebody to pick you up at airport.

    If you are coming from downtown of Qingdao, here is the driving direction: Highway G020 (Highway QingYin) exit at Xiazhuang, we will have someone waiting for you there.

    Qingdao is hailed as one of the most beautiful coastal city in China. Each year she attracts large number of tourists. Please do not forget to enjoy the beauties of Qingdao during your visit to us.
    
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13. What languages can you speak?
    English and Mandarin Chinese are our official languages.
    
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